Shipping policy

ORDER PROCESSING:
Please allow 24 hours for us to process your order. We will email you within this time frame to let you know your order is on the way!

STORE PICKUP
All orders are shipped directly to the address provided during ordering. We don't have the facility to offer store pickup.

Shipping Policy

Effective Date: October 26, 2025

Last Updated: October 26, 2025

Overview

At Unmanned AU, we're committed to delivering your autonomous technology products safely and efficiently across Australia. Our products ship directly from the manufacturer to ensure you receive genuine, quality items with full warranty protection.

Shipping Coverage

We proudly serve all of continental Australia, including:

  • New South Wales

  • Victoria

  • Queensland

  • South Australia

  • Western Australia

  • Tasmania

  • Northern Territory

  • Australian Capital Territory

Shipping Method

All products are shipped directly from the manufacturer to your nominated delivery address. This ensures:

  • Authentic products with full manufacturer warranty

  • Reduced handling and transit time

  • Products arrive in original, sealed packaging

  • Direct manufacturer quality control

Delivery Timeframes

Delivery times vary depending on product availability and your location:

  • Metro Areas: Typically 5-15 business days from order confirmation

  • Regional Areas: Typically 8-21 business days from order confirmation

  • Remote Areas: Typically 12-25 business days from order confirmation

Please note these are estimated timeframes. You will receive tracking information once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product size and weight

  • Delivery location

  • Selected shipping method

We strive to keep shipping costs competitive while ensuring safe delivery of your autonomous technology products.

Order Tracking

Once your order is dispatched, you will receive:

  • Email confirmation with tracking number

  • Courier company details

  • Estimated delivery date

  • Link to track your shipment online

Delivery Requirements

To ensure successful delivery:

  • Provide a complete and accurate delivery address

  • Ensure someone is available to receive the package (signature may be required)

  • Provide a contact phone number for courier communication

  • Notify us of any special delivery instructions at time of purchase

Failed Delivery Attempts

If delivery cannot be completed:

  • The courier will leave a card with collection or redelivery instructions

  • You may need to collect from a local depot or arrange redelivery

  • Additional fees may apply for redelivery requests

  • Packages not collected within the specified timeframe may be returned to sender

Damaged or Lost Shipments

If your package arrives damaged or goes missing:

  • Damaged Packaging: Inspect contents before signing. Note any damage on the delivery receipt

  • Damaged Contents: Contact us immediately at [your contact email] with photos of the damage

  • Lost Packages: Contact us if your tracking shows delivered but you haven't received it

  • We will work with the courier and manufacturer to resolve the issue promptly

International Shipping

At this time, we only ship within Australia. We do not offer international shipping services.

Product-Specific Shipping Notes

Agricultural Drones (DJI Agras)

  • Shipped in 2 large specialized packages to protect sensitive components

  • Will require signature upon delivery

  • Large items may require freight delivery with advance notice

Robotic Lawn Mowers (MAMMOTION)

  • Shipped fully assembled in protective packaging

  • May be delivered via freight for larger models

Smart Home Devices

  • Standard courier delivery

  • Compact packaging for easy handling

Australian Consumer Law

Your rights under Australian Consumer Law are not affected by this shipping policy. If products are faulty or do not match their description, you are entitled to a remedy under the Australian Consumer Law, regardless of shipping arrangements.

Contact Us

For shipping inquiries, please contact us:

  • Website: https://www.unmanned.au

  • Email: sales@unmanned.au

  • Phone: 0400 135 660

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

This policy should be read in conjunction with our Returns & Refunds Policy and Terms & Conditions.